Nous contacter
Do you have a question about a product, an order, a delivery, a return, a refund, or a warranty? Our customer service is at your disposal.
1. Customer service contact details
EURL MAISON COSS
Trade name / brand: TEREBENTHINE
21 Rue Turenne
10000 Troyes
France
E-mail: info@atelierterebenthine.com
Phone: +33 6 12 88 74 02
2. Customer service hours
Our customer service is available:
Monday to Friday
From 9:00 AM to 6:00 PM
Excluding French public holidays
3. Response time
We generally respond to requests within 1 to 2 business days.
During busy periods, the response time may be slightly longer.
4. Information to provide
To facilitate the processing of your request, please provide:
your order number;
the email address used during the purchase;
the subject of your request;
a clear description of the situation;
photographs if your request concerns a damaged, non-compliant, or incomplete product.
5. Return address
Returns must be sent to the following address after notification of withdrawal or agreement from customer service when necessary:
EURL MAISON COSS
21 Rue Turenne
10000 Troyes
France
6. Complaints
In case of a complaint, the customer can contact customer service by e-mail at:
We will endeavor to provide a clear and appropriate response as soon as possible.